Club Rules


  • The names of the venues are Rainbow Casino Bristol with its address at Explore Lane, Bristol BS1 5TY and Rainbow Casino Birmingham with its address at 1 Portland Road, Edgbaston, Birmingham B16 9HN (hereinafter called the Casino).
  • The Operator of the Casino is Double Diamond Gaming Ltd, Head Office Address 10th Floor, Cobalt Square, Hagley Road, Edgbaston, Birmingham B16 8QG (hereinafter called the Company).
  • The Company will provide all reasonable necessities for carrying on its business in accordance with its objectives and these rules.
  • The Casino provides non-political, social, and recreational activities and provides premises for social engagement, gambling, and refreshments in accordance with the law.
  • The company is committed to upholding the three objectives of the Gambling Act 2005;
    • Preventing gambling from being a source of crime or disorder, being associated with crime or disorder, or being used to support crime;
    • Ensuring that gambling is conducted in a fair and open way;
    • Protecting children and other vulnerable persons from being harmed or exploited by gambling.
  • No persons under the age of 18 are permitted entry to the Casino premises.
  • Membership is not required for entry into the casino.
  • The casino operates a Challenge 25 process. Customers who appear to be aged 25 or under will be asked to provide Government issued photo identification before entry is permitted.
  • Other customers may be asked to evidence their identity by casino employees before entry is permitted. In such cases entry will be at the discretion of the Duty Manager and the due-diligence process may be completed.
  • Customers who wish to gamble higher than company threshold limits will be required to complete the ID verification and due-diligence process.
  • The Company will, as part of its ID verification and due-diligence process conduct background checks on relevant customers using third-party software (C6 Acuris) in accordance with governing legislation.
  • The Company may, as part of its regulatory obligations seek information as to the source of the customers funds which may be used for gaming transactions or in connection with any other business relationship. The Company reserves the right not to proceed with any transaction and/or freeze any customer funds in its possession until such time that the Company has obtained the required information to its sole satisfaction or that it is satisfied it has completed any other processes that may be required under AML/CTF legislation.
  • The Casino will collate, hold, and share customer data in accordance with its obligations under GDPR.

Customer Entry

Safer Gambling and Self-Exclusion

  • The Company is committed to its obligations under the Licence Conditions and Codes of Practice (LCCP) and as developed policies to promote safer gambling and provide advice and assistance to those customers who may be at risk of/or suffering Gambling Related Harm.
  • The Company has joined a United Kingdom multi-operator land-based Casino self-exclusion scheme known as SENSE which is a limited company (13998497 registered in England and Wales) 1 Bedford Row, London WC1R 4BU The minimum self-exclusion period is 6 months.
  • The Company also operates its own self-exclusion scheme whereby customers can exclude themselves from all casinos operated under its Rainbow Casino brand (Rainbow Casino Birmingham and Rainbow Casino Bristol). The minimum self-exclusion period is 6 months.
  • Where the Company believes that a customer is at risk of Gambling Related Harm the Casino may unilaterally decide to cancel the customers membership known as a Company Exclusion from all casinos operated under its Rainbow Casino brand (Rainbow Casino Birmingham and Rainbow Casino Bristol). This could be a permanent exclusion.
  • Whilst the Casino will use its best endeavours to prevent the entry of self-excluded customers, it remains the responsibility of the customer not to enter/attempt to enter or gamble in any Casino operated by the Company. Such actions will be in breach of any self-exclusion agreement initiated by the customer.
  • The Company shall not be liable for any losses or the withholding of funds from any customer found to have breached their self-exclusion agreement by gambling in one of its Casinos. In such circumstances the Company may not return any stake monies and will refuse the payment of any winnings or may seek to recover any winnings reasonably identified as being held or paid resulting from the breach of the self-exclusion agreement. Any funds retained will be donated to a Gambling Charity of the Companies choosing.

Customer Suspension

  • The Company reserves the right to suspend any customer without notice, at any time and without providing a reason.
  • Any customer who is suspended will forfeit any rights or privileges offered by the Casino and/or the Company.
  • The Company may, at its sole discretion disclose information about a customer to relevant authorities and/or other United Kingdom land-based Casino Operators (as per the multi-operator COIN scheme) for the prevention and detection of crime in accordance with its obligations under the GDPR and with the licensing objectives of the Gambling Act 2005.

General Conditions

  • The Company is committed to ensuring that gambling is kept crime free and conducted in a fair and open manner in accordance with the licensing objectives of the Gambling Act 2005.
  • Where suspicious or criminal activity is identified the Casino reserves the right to seize funds until such reasonable time as an investigation has been concluded. Accordingly, the Casino will ensure any customer who is caught cheating will not be permitted to benefit from this act. Breach of this rule will invalidate any gaming and any stakes and/or winnings resulting from criminal activity shall be forfeit.
  • Customers must not participate in any systemic or organised money lending whilst on Casino premises.
  • Gambling is offered on licensed premises which operate under the rules and laws of the Gambling Act 2005, the Licence Conditions and Codes of Practice (LCCP). As such no game of hazard or chance shall be played in the Casino other than in accordance with the regulations or as stated in the Rules of the Games as available within the Casino.
  • No device (whether electrical, mechanical, or otherwise), skill, trick or deception may be used by any customer whether on or off the premises where the purpose of which is intended to cheat or to gain an unfair advantage in, or to influence, any gaming on the Casino premises. Breach of this rule will invalidate any gaming and any stakes and /or winnings resulting from criminal activity shall be forfeit.
  • Cameras or other devices for taking photographs or recording images or sound may not be used in the Casino without the approval of the Manager. Accordingly, mobile phones and other electronic devices must not be used adjacent to gaming tables, touch bet machines, slots or at the cash desk (within 1 meter).
  • For the prevention and detection of crimes in accordance with the licensing objectives of the Gambling Act 2005 the casino operates closed-circuit television (CCTV) and audio recording within its premises (This may include the use of body worn cameras by SIA Door Supervisors). Customers agree that by entering the premises any images and audio captured may be disclosed to relevant authorities by the Company in accordance with its obligations under GDPR.
  • No property belonging to the Casino will be removed by any of its customers. The Company, Casino or its staff will not accept any responsibility for any loss or damage to property on the premises whether or not entrusted to the care of the Casino or any of its staff including vehicles or their contents left or parked on casino premises or car parks.
  • Employees are required to perform validity checks on bank notes. Any notes showing defects or considered to be a forgery will be retained and may be passed to the Police.
  • For the prevention and detection of crimes in accordance with the licensing objectives of the Gambling Act 2005 the casino operates a right of search policy as a mandatory condition of entry. The Company reserves the right to conduct searches of customers clothing, hand luggage and/or accessories upon entry/exit or whilst on the premises. Searches will be at the discretion of Management and will be conducted by Management and or trained SIA Door Supervisors.
  • Customers who refuse to comply with a right to search request or are found to be in possession with banned, inappropriate, or stolen property will be denied entry too or escorted from the premises and the Police may be contacted.
  • The Casino operates a Zero Tolerance policy to drugs. Customers who are found to be in possession of or believed to be selling drugs on the premises will be reported to the Police. Any customer found to be asking for drugs will be escorted from the premises with further entry refused and the Police may be contacted.
  • The sale or supply of intoxicating liquor in the Casino shall be as determined by statutory provision and local regulation. Management will refuse a customer further alcoholic beverages if, in their opinion, that customer is exhibiting signs of intoxication.
  • Only food or beverage (inclusive of intoxicating liquor) bought on the premises may be consumed. Accordingly, the sale or re-sale of any item by customers on the premises is also forbidden.
  • In accordance with the LCCP funds held on deposit on behalf of the customer are not protected in the event of insolvency of the Company.
  • Gaming chips, TITO tickets and other tokens issued by the Casino remain the property of the Casino and must be returned or redeemed (as appropriate) on demand by a manager or representative of the Company.
  • Any electronic or slot payment ticket will expire after a period of 30 days of the date of issue and will be forfeit to the Company.
  • The Company will only redeem Winner’s cheques valued at £6,000 or above subject to management approval. Any cheques issued with a value below £6,000 must be banked by the customer.
  • Casino management may at their sole discretion or under instructions from the Company withhold from customers the payment of stakes and/or winnings for the purpose of recovery (in whole, or in part) of outstanding debts owed by the customer to the Company.
  • Animals except for Guide Dogs and other Assistance Dogs as defined under the Equalities Act 2010 are not permitted in the Casino.
  • All customers are expected to behave in an acceptable manner. Management will ask the customer to leave the Casino if, in their opinion, their behaviour falls below that standard. Refusal to leave may lead to Police action.
  • The Casino expects customers to have a reasonable standard of dress. Management has the final decision on whether a customer’s dress is acceptable for entry to be permitted.
  • The Casino will open at such hours as the Company decides or as stated in the conditions of licensing by the Local Authority.
  • The Casino offers a complimentary WIFI service whereby customers who wish to gain access must agree to the terms of use policy. The Company, Casino or its staff will not accept any responsibility for any loss, damage or offence that may be caused through the use of this service.
  • The Company operates a complaints and disputes policy as per governing regulations and a copy of the policy is available upon request. Also, customers can make complaints and improvement suggestions to management but abuse of casino employees is not permitted.
  • Any customer who abuses or threatens (verbally or physically) a casino employee or another customer will not be permitted further entry and may be subject to Police action.
  • Customers shall, subject to these rules, be entitled to use and enjoy (in common with other customers) the Casino premises and the products therein provided by the Company for the use of the customer, but shall not by reason of patronage alone be under any financial liability.
  • The Company may from time to time make, vary, and revoke the Casino rules for the regulation of the internal affairs of the Company and the conduct of customers therein. Bye-laws shall be deemed to be incorporated into the rules of the Company.
  • Any questions as to the rights of these Club Rules shall be solely determined by the Company. A customer in any aggrieved by any decision made under the Club Rules will have no recourse and shall not make any claim on any grounds whatsoever.

Privacy Policy

  • The Company operates a corporate privacy policy under which its casino operates and sets out the way in which any personal data we collect from customers, or that customers provide to us, will be processed. A copy is available upon request.
  • The Company will use your information for the purposes of;
    • Age, identity, and source of funds verification to comply with legal obligations;
    • To create and maintain a membership account;
    • Third-party checks using our service partner C6 Acuris Systems
    • To comply with Government regulatory bodies and law enforcement
    • Obligations for payment processing such as fraud prevention;
    • Checking of SENSE database;
    • To provide a service and inform the customer to special offers and promotions (subject to customer consent)
  • The Company will only disclose information to relevant government bodies, law enforcement and approved third-party suppliers to meet the obligations of the Gambling Act 2005
  • The default setting for all marketing material (whether by SMS, email, telephone, or post) is that the customer has opted out. All customers who wish to receive marketing materials must select the opt-in option on their profile at reception.
  • All customers under GDPR have the right to access their personal data. Customers who wish to obtain their data must complete a Subject Access Form from a Manager and once completed forward to The Data Protection Officer 10th Floor, Cobalt Square, Hagley Road, Edgbaston, Birmingham B16 8QG.


  • The Company or the Casino shall not be liable for any breach of these rules either directly or indirectly and you agree to indemnify and hold us and our managers, directors, agents, and employees from and against all liabilities, claims, losses, damages, costs, and other expenses, caused beyond our reasonable control, that may arise as a result of your visit to either the Rainbow Casino Bristol or the Rainbow Casino Birmingham.