1. THE COMPANY
The Company who operate the casino is Double Diamond Gaming Ltd who are licenced to operate casinos by The Gambling Commission. (Hereinafter called “The Company”) whose Head Office is 10th Floor, Cobalt Square, Hagley Road, Edgbaston, Birmingham B16 8QG
The Company operate casinos under the brand name “Rainbow Casino”
The Company will provide all reasonable necessities for carrying on its business in accordance with its objectives and these rules. The Company supports the Gambling Commissions objectives
The Company operates for the furtherance of social and recreational activities and to provide amenities for gaming and entertainment and for providing food and refreshments in accordance with the laws for the time being applicable.
Whilst there is no compulsory requirement for membership, patrons will be encouraged to join the membership scheme and The Company loyalty scheme (where applicable). Patrons who wish to gamble at levels in excess of the AML and LCCP regulations will be asked to provide photo identification.
No one under the age of 18 is allowed admission into this Casino
4. OPENING HOURS
The Casino will open at such hours as The Company decides or as stated in conditions of licensing by The Local Authority
5. RIGHTS AND LIABILITIES OF PATRONS
Patrons shall, subject to these rules, be entitled to use and enjoy (in common with other patrons) the Casino premises and the things therein provided by the Proprietor for the use of patrons, but shall not by reason of patronage alone be under any financial liability.
6. CLUB RULES
The Company may from time to time make, vary and revoke the club rules for the regulation of the internal affairs of The Company and the conduct of patrons therein. Bye-laws shall be deemed to be incorporated into the rules of The Company.
7. RECOVERY OF DEBTS
Casino management may at their sole discretion withhold from customers the payment of stakes and/or winnings for the purposes of recovery (in whole, or in part) of outstanding debts owed by the customer to the Company
8. WITHOLDING OF PAYMENTS
In the event that a patron is suspected of cheating or gaining gaming chips or payout tickets through unscrupulous means, The Company reserve the right to withhold payment. Any cash, tickets or gaming chips will be retained by the Casino until the patron can prove the legitimacy of possession
9. TERMS ON WHICH GAMBLING IS OFFERED
Gambling is offered on licensed premises which operate under the rules and laws of the 2005 Gambling Act, the Licensing Codes of Practice (LCCP) and industry approved rules of the games and compliance with the club rules. The Casino is licensed by the Local Authority under the Gambling Act 2005, the Licensing Act 2003 and in Scotland the Licensing (Scotland) Act 2005.
10. EXCLUSION (SUSPENSION) OF PATRONS BY THE CASINO
The Company reserve the right to exclude or suspend any patrons without notice, at anytime and without explanation. Exclusions or suspensions may also be enforced at any other Casino operated by the Company. Any patron who is excluded or suspended will forfeit any rights or privileges offered by the Casino, The Company or its subsidiaries.
11. SOCIAL RESPONSIBILITY
The Company is bound by the Social Responsibility requirements of the Gambling Act 2005 (“GA2005”) and the Gambling Commission’s Licence Conditions & Codes of Practice (“LCCP”). The Company is committed to ensuring that gambling is kept crime free and conducted in a fair and open manner in accordance with the licensing objectives of the Gambling Act 2005. Accordingly, the Casino will ensure any patron who is caught cheating in the Casino will not be permitted to benefit from their criminal act. Breach of this rule will invalidate any gaming so affected and any stakes or winnings hazarded shall be forfeit.
The Casino may disclose information relating to relevant excluded and suspended patrons to regulatory and enforcement authorities and to other Casino operating companies for the prevention and detection of crime, insofar as this is consistent with the Casino’s obligations under data protection legislation.
12. RESPONSIBLE GAMING POLICY
Whilst every patron is responsible for their own actions, the Casino as part of The Company is committed to promote responsible gambling for all patrons and to provide options for assistance to those who have difficulty in controlling their gambling.
As part of that code the Casino operates a self exclusion policy which will be implemented if a patron seeks to Voluntary Self Exclude (VSE) themselves from any of our properties giving problem gambling or financial reasons for the exclusion. Any period of self-exclusion will last for a period of at least 6 months. Once a patron has VSE from one of The Companies casinos, it will automatically be imposed across all Casinos owned and operated by The Company.
Whilst the Casino will, in accordance with GA2005 and the LCCP, use its best endeavours to prevent the entry of self excluded patrons, it remains the responsibility of the patron not to enter or attempt to enter or gamble in any property or facility operated by The Company. Double Diamond Gaming Ltd will not be liable for any losses suffered by any patron found to have used any gaming facility owned or operated by The Company and in contravention of the terms of their Self Exclusion agreement. Furthermore, in such circumstances Double Diamond Gaming Ltd will not return any stake monies and will refuse the payment of any winnings and may seek from the patron any winnings reasonably identifiable by The Company. The Company is a member of the nationwide “SENSE” Exclusion Scheme.
13 CASINO PROPERTY
No property belonging to The Company or the Casino will be removed by any of its patrons. The Company, Casino or subsidiaries or staff will not accept any responsibility for any loss or damage to property on the premises whether or not entrusted to the care of the Casino or any of its staff including vehicles or their contents left or parked on Casino premises or car parks
14 PROTECTION OF PATRON FUNDS
In accordance with the LCCP patrons are advised that it is the policy of the Casino not to protect patrons’ funds held on deposit in the event of insolvency.
15 SALE AND SUPPLY OF LIQUOR
The sale or supply of intoxicating liquor in the Casino shall be as determined by statutory provision and local regulation. Management will refuse a Customer further alcoholic beverages if, in their opinion, that Customer is exhibiting signs of intoxication.
No game of hazard or chance shall be played in the Casino otherwise than in accordance with the regulations or as stated in The Rules of the Games as displayed in the Casino.
No device (whether electrical, mechanical or otherwise), skill, trick or deception may be used by any patron whether on or off the premises, the purposes of which is intended to cheat or to gain an unfair advantage in, or to influence, any gaming on the Casino premises.
Breach of this rule will invalidate any gaming so affected and any winnings or stakes wagered shall be forfeit. Double Diamond Gaming Ltd will notify the Police, Gambling Commission and any other relevant authority of such occurrence(s) where it considers it appropriate to do so.
We do not allow the use of any electronic device, including mobile phones, adjacent to Gaming Tables, Touch Bet Machines or Slots. Nor do we allow the taking of any photographs or video images.
Gaming chips issued by the Casino remain the property of the Casino and must be returned or redeemed (as appropriate) on demand.
17 ANTI MONEY LAUNDERING AND COUNTER TERRORISM FINANCING
Patrons will be required to produce identification which is acceptable to The Company when gaming or transacting at certain threshold levels to ensure compliance with AML/CTF legislation. (See point 3 above Membership)
Double Diamond Gaming Ltd may, as part of its ID verification processes and general enhanced due diligence procedures, conduct checks on patrons with a recognised fraud prevention agency to ensure compliance with AML/CTF legislation.
Double Diamond Gaming Ltd may, as part of its regulatory obligations seek information to the source of patrons funds which may be used for gaming transactions or in connection with any other business relationship. Double Diamond Gaming Ltd also reserves the right not to proceed with any transaction and/or to freeze any monies in its possession until such time that The Company has obtained the required information to its sole satisfaction or that it is satisfied it has completed any other processes that may be required under AML/ CTF legislation.
18 PRIVATE POLICY
The Casino is bound by the Complaints and Disputes requirements of GA2005 and the LCCP. Accordingly, Double Diamond Gaming Ltd operates a Complaints & Disputes Policy. A copy of the complaints procedure is available on request.
Animals, with the exception of guide dogs are not allowed into the casino.
21 GENERAL BEHAVIOUR OF PATRONS
All Customers are expected to behave in an acceptable manner. Management will ask Customers to leave the Casino if, in their opinion, their behaviour falls below that standard. We expect our Customers to have a reasonable standard of dress. Management have the final decision on whether or not a Customer’s dress is acceptable.
Any customer found to be in possession of or using any illegal substance will be asked to leave the premises immediately. Refusal will lead to Police action.
For the security of Staff and Customers the premises are covered by C.C.T.V. and audio and is operated in accordance with the Data Protection Act